At 2jay, your personal data is handled with the same seriousness as your PKR balance. This Policy explains exactly what we collect, why we collect it, how we protect it, and what rights you hold over your own information as a Member of this platform.
This Privacy Policy ("Policy") is issued by 2jay, the operator of the online gaming platform accessible at 2jay.bid (the "Platform"), and sets out how 2jay collects, uses, discloses, retains and protects personal data relating to individuals who register an account, visit the Platform or otherwise interact with 2jay's services (each a "Member", "User" or "you").
This Policy forms part of the overall agreement between you and 2jay and should be read together with the 2jay Terms & Conditions and Responsible Gaming Policy. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.
1.1 For the purposes of applicable data protection law, the data controller in respect of personal data collected through the Platform is 2jay, operating the website at 2jay.bid under an internationally issued gaming licence.
1.2 Queries relating to this Policy or to the manner in which 2jay processes your personal data may be directed to the 2jay Data Protection contact via live chat when logged into your account, or by email at [email protected] (plain text only — not a clickable link). 2jay targets an initial response to all data-related enquiries within five (5) working days.
2.1 This Policy applies to all personal data collected from individuals who:
2.2 This Policy does not cover personal data processed by third-party payment providers (such as JazzCash, EasyPaisa, HBL, UBL or Meezan Bank) in their capacity as independent data controllers. Please refer to the respective privacy policies of those providers for information about their data handling practices.
3.1 2jay collects and processes the following categories of personal data, depending on the nature of your interaction with the Platform:
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, photograph | Yes (KYC) |
| Contact Data | Pakistani mobile number (+92 format), email address | Yes |
| Account Credentials | Username, hashed password, two-factor authentication settings | Yes |
| Financial Data | JazzCash / EasyPaisa number, bank account details (for withdrawals), deposit and withdrawal history, PKR wallet balance | Yes |
| Transaction Data | All bets placed, games played, stakes, outcomes, bonus credits, wagering records | Auto-generated |
| Technical Data | IP address, device type, operating system, browser type, session duration, geolocation (country-level) | Auto-generated |
| Communications Data | Records of live chat, email correspondence and support tickets with 2jay | When applicable |
| Responsible Gaming Data | Deposit limits, loss limits, self-exclusion status, problem gambling indicators | When applicable |
| Marketing Preference Data | Opt-in / opt-out status for SMS and email marketing communications | Optional |
3.2 2jay does not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs or health data) except where specifically required under responsible gaming obligations (e.g., documentation relating to self-exclusion or problem gambling disclosure). Such data is handled with heightened confidentiality protections.
2jay collects personal data through the following channels and mechanisms:
5.1 2jay processes your personal data only for specific, documented purposes. The primary purposes for which your data is used are:
6.1 2jay relies on the following legal bases to process your personal data, depending on the category of data and the specific processing purpose:
Note on Withdrawal of Consent: Where 2jay processes your data on the basis of your consent, you may withdraw that consent at any time by contacting 2jay support or by using the preference management options in your Account settings. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
7.1 2jay does not sell your personal data to third parties. Data is shared only in the following limited and controlled circumstances:
7.2 All third parties with whom 2jay shares personal data are required to implement appropriate technical and organisational security measures and to process that data only for the purposes specified by 2jay.
8.1 As an internationally licensed gaming platform, certain personal data processed by 2jay may be transferred to, stored in or accessed from countries outside Pakistan. This may include data stored on cloud servers located in data centres subject to the legal jurisdiction of 2jay's licensing authority.
8.2 Where personal data is transferred internationally, 2jay implements appropriate safeguards to ensure that your data continues to receive adequate protection, including:
8.3 By registering a 2jay Account, you acknowledge that your personal data may be transferred and processed outside Pakistan in connection with the operation of the Platform, subject to the safeguards described in this clause.
9.1 2jay retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory retention obligations, and to resolve any disputes or enforce agreements:
9.2 When personal data is no longer required for any legitimate purpose, 2jay will securely delete or irreversibly anonymise it.
10.1 2jay implements a comprehensive information security framework designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Key technical and organisational measures in place include:
Data Breach Notification: In the unlikely event of a personal data breach that poses a risk to the rights and freedoms of Members, 2jay will notify affected Members promptly and will report the breach to the relevant regulatory authority in accordance with its obligations under its international gaming licence.
11.1 2jay uses cookies and similar tracking technologies to operate the Platform, maintain your session, prevent fraud, and — with your consent — to improve the relevance of promotional offers displayed to you. Cookies used on 2jay fall into the following categories:
11.2 You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to access your 2jay Account.
12.1 Subject to applicable law and regulatory constraints (including 2jay's AML retention obligations), you hold the following rights in relation to personal data that 2jay processes about you:
Right of AccessObtain a copy of the personal data 2jay holds about you.
Right to RectificationCorrect inaccurate or incomplete personal data held by 2jay.
Right to ErasureRequest deletion of your data where no longer required for a legitimate purpose.
Right to RestrictionRequest that 2jay restrict processing of your data in specified circumstances.
Right to ObjectObject to processing based on legitimate interests, including direct marketing.
Right to PortabilityReceive your data in a structured, machine-readable format where technically feasible.
Withdraw ConsentWithdraw consent for marketing or non-essential processing at any time.
Right to ComplainLodge a complaint with 2jay or the relevant regulatory authority regarding data handling.
12.2 To exercise any of the rights listed above, please contact 2jay via live chat (when logged into your Account) or by email at [email protected]. 2jay will respond to verified requests within thirty (30) calendar days. Some rights are subject to exceptions — for instance, 2jay cannot delete transaction records that are subject to mandatory AML retention periods — and 2jay will explain any such limitation clearly in its response.
13.1 The 2jay Platform is strictly intended for individuals who are 21 years of age or older. 2jay does not knowingly collect, process or retain personal data from anyone under the age of 21.
13.2 Where 2jay becomes aware or has reasonable grounds to suspect that personal data has been submitted by or on behalf of a minor, that data will be deleted immediately and the associated Account will be suspended pending investigation.
13.3 2jay supports the use of parental control software to prevent minors from accessing gambling platforms. Parents and guardians in Pakistan who are concerned about a minor's potential access to 2jay are encouraged to install appropriate filtering tools on family devices and to report any suspected underage account activity to 2jay support immediately.
Age Verification: 2jay may request documentary proof of age (CNIC, passport or other government-issued photo ID) from any Member at any time. Any Member who is unable to confirm they are 21 or over will have their Account suspended until age is satisfactorily verified.
14.1 2jay may send you marketing communications — including bonus offers, promotional updates and new game announcements — by SMS to your registered Pakistani mobile number, or by email where provided, only if you have given explicit consent to receive such communications at the time of Account registration or subsequently through your Account settings.
14.2 You may withdraw your marketing consent and unsubscribe from all 2jay marketing communications at any time by:
14.3 Withdrawal of marketing consent will not affect your ability to receive transactional communications from 2jay that are necessary to manage your Account, such as deposit confirmations, withdrawal processing notifications, KYC request messages and account security alerts.
15.1 2jay reserves the right to update or revise this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your personal data is collected, used or shared — 2jay will notify registered Members by in-Platform notification or by SMS to your registered mobile number at least fourteen (14) days before the revised Policy takes effect.
15.2 The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how 2jay protects your personal information.
15.3 Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to a material change, you should close your Account and cease using the Platform before the revised Policy takes effect.
16.1 For any query, concern or rights exercise request relating to this Privacy Policy or to the processing of your personal data by 2jay, please use one of the following contact methods:
16.2 If you are not satisfied with 2jay's response to a privacy-related complaint, you have the right to escalate the matter to the regulatory authority under which 2jay holds its gaming licence. Details of the relevant authority are provided in the Account settings panel and in 2jay's formal complaints resolution documentation.
Our Commitment to You: 2jay is committed to handling your personal data with the same care, transparency and speed that defines the rest of the platform experience. If something in this Policy is unclear, or if you believe your data has been handled incorrectly, our support team in Karachi, Lahore, Islamabad and all major Pakistani cities is standing by — in your language, at any hour — to help.
Beyond the legal text, here is how 2jay's privacy commitments translate into practical protections for every Pakistani player on the platform.
2jay does not sell, rent or trade your personal information to advertisers, data brokers or any third party for commercial purposes unrelated to the operation of your 2jay Account. Your data is not a product at 2jay.
Every piece of data transmitted between your device and 2jay's servers — whether you are logging in from Karachi or Faisalabad — is protected by 256-bit SSL/TLS encryption. Intercepting your data in transit is computationally infeasible.
2jay will only contact you with promotional SMS or email if you have explicitly opted in. You can withdraw that consent instantly — from your Account settings, by replying STOP to any SMS, or by asking live chat support to update your preferences.
Access to Member personal data within 2jay's operations is governed by strict role-based permissions. Only personnel who genuinely need your data to do their job — support agents handling your ticket, compliance officers reviewing KYC — can access it.
2jay does not keep your data indefinitely. Retention periods are set by the specific purpose and regulatory obligation — and when data is no longer needed for any legitimate reason, it is securely deleted or irreversibly anonymised.
When you submit a request to access, correct, delete or port your data, 2jay targets a substantive response within 30 days. Initial acknowledgement of data-related enquiries is provided within five working days through the live chat or email support channels.
If you have any question about how 2jay handles your personal data, or if you want to exercise any of your privacy rights, our support team is available 24/7 in Urdu and English. Alternatively, visit the full platform — over 800,000 Pakistani members already trust 2jay.
21+ only. Please play responsibly. This Privacy Policy governs all use of 2jay.